Vacancy Details
I.T. Services Intern
District
1
N/A
Open until filled
Contact
Position Details
As soon as possible
$20.00/hr
Minimum 6-month contract with potential for permanency
Full Time
Overview: The I.T. Services Intern serves the District but is stationed at Mukwonago High School. This employee will maintain an office in each building and is expected to provide hardware/software support to staff and students in accordance with the below responsibilities and expectations of all district, board, and departmental policies. This full-time position will protect the integrity of all critical operations while providing excellent customer service to all its users.
Expectations:
- Comply with all district, departmental and safety guidelines and expectations.
- Comply with board policies as defined on the district website.
- Comply and uphold exceedingly high levels of confidentiality and customer service.
- Must possess a valid driver’s license as a requirement of this position.
- Ability to physically lift and carry 40+ pounds.
- Must obtain Dell certification at employer’s direction within 1 month of hire.
- Ability to communicate technical information in non-technical language.
- Ability to work effectively with staff, students, vendors and community members.
- Obtain and maintain required certifications.
- Neat and professional in appearance and behavior.
Job Functions:
- As an agent of our help desk ticketing system, your ticket queue will drive your workload.
- Device repair for student Chromebooks in the classroom and in take-home environments.
- Assist staff and students remotely and from within the classroom/office.
- Identify, diagnose, and resolve all end-user device issues.
- Troubleshoot software, hardware and connectivity problems on mobile devices and PC’s.
- Support clients in a blended iOS, Chrome, Windows, & Google Apps for Education environment.
- Support clients using a variety of mobile devices running on a WiFi network.
- Support network printers to include laser, multi-function copiers and 3D printers.
- Support clients in a virtual learning environment and be able to assist with troubleshooting audio/video and streaming connectivity issues.
- Assist with Audio Visual related duties which may include but are not limited to supporting LCD projectors, SMARTBoards, SMART Accessories, TV’s, casting devices and related equipment.
- Maintain accurate inventory, documentation, and helpdesk work orders.
- Support and assist other IT staff as needed.
- Other duties as assigned.
Knowledge, Skills & Abilities:
- Experience maintaining workstations in a Windows/Chrome/MAC environment
- Experience maintaining devices in a wireless environment
- Experience with Chromebook/PC/Laptop repair
- Knowledge of basic network troubleshooting practices
- Knowledge of user and device management in both Windows, Google and iOS environments
- Knowledge of wireless technologies
- Strong written and verbal communication skills
Candidate Requirements
- Cover Letter
- Resume
- Custom Questions