Technology Specialist I - Vacancy ID: 188263

The Technology Specialist I performs a full range of Level 1 and 2 client and user support functions with direction from the Director of Technology. The Technology Specialist I is responsible for providing face-to-face and remote support to staff and students for installing, configuring, and maintaining client hardware and software, as well as documenting commonly occurring technical support problems and solutions. Candidates should apply as soon as possible as the district plans to schedule interviews the week of September 18th. Essential Position Functions -Answer user questions and perform repair and maintenance related to incoming Help Desk requests. -Install and configure client hardware and software. -Provide user support for the District’s standard applications in order to meet user needs. -Repair and troubleshoot Chromebooks and other end-user devices. -Coordinate warranty and repair service with other Technology Specialists. -Install, configure, and troubleshoot ceiling-mounted projectors, interactive whiteboards, flat screen touch panels, and other classroom A/V as needed. -Test software and hardware products in order to determine applicability and value to District operations. -Participate in the planning and implementation of special projects, including technology upgrades, expansions, renovations, and additions. -Maintain up-to-date computer components and supplies inventory for buildings and areas of responsibility. -Assist with the creation and ongoing maintenance of technical documentation. -Supervise the use of voice, video, and data technology and report misuse. -Assist the Director of Technology with routine systems administration and network administration tasks. -Maintain a current level of training in computer hardware and software. -Perform other duties as assigned by the Director of Technology and District Administrator. Other Duties and Responsibilities -Perform cabling and electrical troubleshooting and installation. -Effectively communicate, both orally and in writing. -Adapt to new situations, plan, and organize workloads. -Perform research and make recommendations to management on technical issues. -De-escalate support situations involving upset or confrontational end users. -Troubleshoot and solve challenging technical problems. -Work both independently and collaboratively as part of a dynamic team.