Tier I IT Technology Specialist - Vacancy ID: 237618
Vacancy Details
Contact
Position Details
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Serve as the first point of contact for all technology support requests, including hardware, software, and network issues.
- Provide timely and efficient troubleshooting and resolution of Tier 1 technical issues, including but not limited to:
- Chromebook and Google Chrome issues (connectivity, application errors, user profiles)
- Windows device troubleshooting (laptops, desktops, peripherals)
- Basic network connectivity issues (Wi-Fi, wired connections)
- Software installation and configuration
- Printer and peripheral device support
- User account management and password resets
- Basic support for iMac labs and iPads
- Troubleshooting Smart Panels and other interactive display technologies.
- Accurately document all technical support requests and resolutions in the district's ticketing system, ensuring detailed information is gathered for escalation when necessary.
- Prioritize and escalate complex or unresolved issues to Tier 2 IT staff, providing comprehensive documentation of steps taken and observations.
- Assist in the deployment, inventory, and lifecycle management of district technology assets.
- Provide training and technical assistance to staff and students on the effective use of hardware, software, and online resources as needed.
- Contribute to the creation and maintenance of IT documentation, including FAQs, troubleshooting guides, and user manuals.
- Maintain a high level of customer service, demonstrating patience, empathy, and professionalism in all interactions.
- Stay current with emerging technologies and best practices in educational technology.
- Perform other duties as assigned by the Director of Technology to support the district's technology initiatives.
1. Associate’s degree in information technology or related field, OR equivalent certifications (e.g., CompTIA A+, Google IT Support Professional Certificate) and/or relevant experience.
2. Minimum of two (2) years of experience in an IT support role, preferably in an educational or similar environment.
3. Demonstrated proficiency with Google Chrome and Chromebooks, including deployment, management, and troubleshooting.
4. Strong understanding of Windows operating systems and common software applications.
5. Experience with Apple products, including iMacs and iPads, is highly desirable.
6. Familiarity with interactive display technologies (Smart Panels) is a plus.
7. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
8. Proven ability to work effectively in a team-oriented and collaborative environment.
9. Exceptional organizational skills and meticulous attention to detail.
10. Self-motivated and able to work independently with minimal supervision.
11. Demonstrated ability to handle confidential and time-sensitive matters with discretion and professionalism.
12. Valid Wisconsin Driver's License and reliable transportation to travel between school buildings as needed.
13. Such alternatives to the above qualifications as the district may find appropriate and acceptable.
Candidate Requirements
- Cover Letter
- Resume
- Letters of Recommendation
- Custom Questions