Technology Support Specialist - Vacancy ID: 234441
Vacancy Details
Contact
Position Details
GENERAL RESPONSIBILITIES
Under general supervision by the Director of Technology and IT Manager, the Technology Support Specialist provides technical assistance and support to district staff and students, maintains and repairs technical equipment, installs applications, and performs work following established procedures and best practices.
ESSENTIAL FUNCTIONS:
1. Oversee the daily performance of computer systems by troubleshooting hardware and software issues and performing updates
2. Record, track, and document help desk tickets, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
3. Utilizing online knowledge bases, proactively research and evaluate documented resolutions and analyze trends for ways to prevent future problems.
4. Write technical specifications for the purchase of PCs, desktop hardware, and related products.
5. Assist in maintaining desktop hardware & software inventory and technical baselines, including associated vendor lease and maintenance terms, and services.
6. Assist with 1:1 initiative
7. Support district staff and students in a blended Windows and Google environment
8. Represent the School District of Whitewater in a professional manner
9. Assist with Audio Visual related duties, which may include but are not limited to supporting LCD projectors, Digital Boards and Accessories, and other AV-related equipment
10. Perform other duties as assigned by the supervisor
OTHER FUNCTIONS:
● The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
● While performing the duties of this job, the employee is occasionally required to sit, stand, squat, or crawl
● The employee is occasionally required to lift, push, pull, and/or move objects up to 50 lbs or more
● Specific vision abilities require prolonged viewing of computer displays
● The employee might occasionally be required to climb a ladder
● The employee may be required to use power tools
● Comply with all district and departmental guidelines and expectations
● Comply with board policies as defined on the district website
● Perform work with a professional appearance and behavior
EDUCATION, CERTIFICATION, AND EXPERIENCE REQUIREMENTS:
● Associate's Degree in computer-related field, on-the-job experience (3 years or more), or equivalent certifications such as:
○ A+ Certification
○ Network+ Certification
○ CCENT
QUALIFICATIONS:
Proficient with remote management software
● Proficient with operating systems including Windows, iOS, Microsoft Office, and Google G Suite
● Proficient with cloud and locally based application troubleshooting
● Capacity and willingness/drive to learn new hardware/software systems
● Working knowledge of computer hardware
● Basic knowledge of networking fundamentals
● Demonstrated Customer Service skills including the ability to perform a needs assessment, meet quality standards of service, provide efficient service, and evaluate customer satisfactio
● Demonstrated ability to communicate technical information in non-technical language
● Ability to prioritize workload in a fast-paced environment with a high demand for services
● Considerable analytical ability in order to select, evaluate, and interpret data from several sources, interpretation of guidelines, policies, and procedures are required.
Candidate Requirements
- Cover Letter
- Resume
- Letters of Recommendation
- Transcripts & Licenses/Certifications