Systems Support Technician - Vacancy ID: 143668

Boost Your Career! Exciting Technology Opportunity at Shawano School District. JOB SUMMARY: Provide excellent systems and technical support for the administrative and educational functions of the school district. JOB RESPONSIBILITIES: ● Configuration and Maintenance of Systems: Database/systems setup and management ● User Account Management: In partnership with Network Services Manager ● Misc physical equipment fixes: Hardware Repair and Troubleshooting as needed ● Configuration of End-User Systems and Classroom Technologies: Assessment of devices, design, setup maintenance ● Network Infrastructure Troubleshooting/support: Under the direction of the Network Services Manager, assist in network infrastructure and systems configuration and support ● Technology Fixes and Changes: Research and implement solutions as problems arise. Assist in executing new product rollouts, including changing technologies that require a refresh of the fleet ● Additional duties and responsibilities as assigned by the supervisor REQUIRED KNOWLEDGE: Ability to diagnose, problem-solve, and implement hardware and software end-user solutions along with interoperability of systems. Support specialized services related to database and systems management. Demonstrated understanding of physical components of technology hardware and peripherals. Knowledge of audio and video equipment REQUIRED SKILLS: Basic Skills: Developed capacities that facilitate learning or the more rapid acquisition of knowledge. ● Active Learning: Understanding the implications of new information for both current and future problemsolving and decision-making. ● Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. ● Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. ● Reading Comprehension: Understanding written sentences and paragraphs in work related documents. ● Speaking: Talking to others to convey information effectively. ● Writing: Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving: Developed capacities used to solve novel, ill-defined problems in complex, real-world settings. ● Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Resource Management Skills: Developed capacities used to allocate resources efficiently. ● Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. ● Time Management: Managing one's own time individually and with a team. Social Skills:Developed capacities used to work with people to achieve goals. ● Instruction: Teaching others how to do something. ● Service Orientation: Actively looking for ways to help people. ● Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. System Skills: Developed capacities to understand, monitor, and improve socio-technical systems. ● Judgement and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. ● Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. ● Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Technical Skills: Developed capacities used to design, set-up, operate, and correct malfunctions involving application of machines or technological systems. ● Computer and Information Technology: Utilize technologies to complete required job duties. This includes but is not limited to: Use of Microsoft Office apps, Apple OS apps, communication and online resources. ● Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. ● Equipment Selection: Determining the kind of tools and equipment needed to do a job. ● Installation: Installing equipment, machines, wiring, or programs to meet specifications. ● Operation and Control: Controlling operations of equipment or systems. ● Operations Analysis: Analyzing needs and product requirements to create a design. ● Programming: Writing small, non-complex computer scripts for various purposes, if needed. ● Repairing: Repairing machines or systems using the needed tools. ● Technology Design: Generating or adapting equipment and technology to serve user needs. ● Troubleshooting: Determining causes of system errors and provide resolutions to them.